Refund Policy

MAKING A REFUND

In partially, or completely returning your order, and requiring a refund, E-Solutions Insiteout S.L., company in charge of Rafael Nadal Official online shop, will complete refunds in the following ways:

  1. E-Solutions Insiteout S.L. will check that the product is in mint condition.
  2. E-Solutions Insiteout S.L. will proceed to refund. Your refund will be issued by the same method of payment you used to purchase the item(s). If you have paid via bank transfer or cash on delivery we will requiere you to send us your bank account number were you want us to refund the amount.

REFUND CURRENCY

For any payment made in a currency other than the euro, Insiteout will refund in Euro. The exchange rate shall be the most recent exchange rate. The customer will bear the exchange risks.

REFUND TIMING

Refunds are issued once the products have arrived to our warehouse. Payments via Credit Card can take up to a 4 weeks before the entire process is complete and visable at your bank account. Refunds are carried out in the name of E-Solutions Insiteout S.L.