Rafael Nadal official online shop

Remember profits go to Fundación RafaNadal.

• Format: 185 cm.
• Material: 3M vinyl sticker
• Printing: Full color
• Reusable. Stick on any smooth surface

1- Dispatch and delivery information

• To ensure a speedy and punctual delivery of orders to our customers, the Rafa Nadal ProShop online shop is associated with the best express transport services available. Dispatch agencies are selected in accordance with the destination of the order, in addition to the type of product sent.
• Delivery costs will be detailed in your Shopping Cart, and will be included in the total cost of your order in the “Check and Pay” screen. The total cost will be charged upon confirmation of the payment. Please check that no charge is owed to the transport company upon delivery of the product.

2-Order process:

• Orders are processed from Monday to Friday from 9:00 to 17:00. Orders made after 17:00 on Friday will be processed the following Monday.
• Please take special care if you are making a purchase for the first time in the online store, the process can take a little longer owing to the requirement for user information or additional.

3-Checking orders:

• In order to revise and check information corresponding to your order, please enter the “Your orders” section of your personal account area.

4-Delivery of Orders:

• In general, orders for within Spain will arrive between approximately 24 and 48 hours of having been dispatched to the transport company.
• Orders for the rest of Europe will be delivered within approximately 2-3 days.
• Orders for the rest of the world will be delivered within approximately 5-8 days (excluding possible delays at Customs).

5-Return Policy

• The Customer Service department welcomes you to Rafa Nadal ProShop, where you can purchase with complete security and tranquillity. Upon receiving your order, please check that the product received is as requested. If this is not the case, you must return partially, or completely, the product(s) to be exchanged for another product (of the same or smaller value) available in the Rafa Nadal ProShop online store.
• Rafa Nadal ProShop's online store policy permits the return of products acquired within 7 days of the date of receipt of the product, in exchange for another product (of the same or smaller value) and/or a partial or complete refund of the paid amount. To complete the refund please contact customercare@insiteout.es and indicate whether your require a refund or exchange of product.
• E-Solutions Insiteout will assume the return transport costs and will return the total cost of the product minus €8 for processing costs.

6-Refunds

In partially, or completely exchanging your order, or in all of cases requiring a refund, E-Solutions Insiteout will complete refunds in the following ways:
• (1) All orders originally paid for with a credit card or via PayPal will be returned to the original credit card or PayPal account.
• (2) All orders made by national bank transfer will be refunded by bank transfer, after you have supplied the following bank details: (a) IBAN and account holder information for Spanish accounts o: (b) IBAN, BIC and Routing Number for foreign bank accounts.
• (3) All orders made using international bank transfers will be refunded via PayPal.